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  1. Add agent emails to reports

    5 votes

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    1 comment  ·  Workforce Management » Reporting  ·  Admin →
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    Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

    Thank you for taking the time to bring this feature request to Playvox.

    A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

    Regards,

    The Playvox Team

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    Laio Quintanilha Rios commented  · 

    The request makes a lot of sense. This information should indeed be included in all the reports we download

    Laio Quintanilha Rios supported this idea  · 

  2. Manage Roster Filters: Add the ability to filter by Start Time, End time and Paid Hours

    3 votes

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    Prioritized  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Laio Quintanilha Rios supported this idea  · 

  3. Intraday User Performance Metrics

    1 vote

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    1 comment  ·  Workforce Management » Reporting  ·  Admin →
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    Laio Quintanilha Rios shared this idea  · 

  4. Possibility of Customizable Metrics in User Performance Metrics

    8 votes

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    Acknowleged  ·  1 comment  ·  Workforce Management » Metrics  ·  Admin →
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    Laio Quintanilha Rios supported this idea  ·