Settings and activity

5 results found

1. Slack reminders for agents to notify them 5 minutes before a task change

   6 votes

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   Acknowleged  ·  0 comments  ·  Workforce Management » Connectors  ·  Delete…  ·  Admin →
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   Tyler Chester supported this idea  ·  Jan 11, 2024

2. LivePerson Connector

   1 vote

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   Acknowleged  ·  0 comments  ·  Workforce Management » Connectors  ·  Delete…  ·  Admin →
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   Tyler Chester shared this idea  ·  Jan 11, 2024

3. Automatic shifts transfer when a user changes Team and Roster

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   4 votes

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   1 comment  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Acknowleged  ·  Anonymous responded

   Thank you for raising this concept to the WFM team. 

   The Product Owner will review and update accordingly

   Tyler Chester supported this idea  ·  Jan 11, 2024

4. Provision Users In OKTA

   3 votes

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   0 comments  ·  Workforce Management » System Configuration  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

   
   

   Tyler Chester supported this idea  ·  Jan 11, 2024

5. Enter Leave on Real Time screens

   6 votes

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   Acknowleged  ·  0 comments  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
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   Tyler Chester supported this idea  ·  Jan 11, 2024