Settings and activity

5 results found

1. Ability to add custom domain link to Identifiers across all integrstions?

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   4 votes

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   Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Delete…  ·  Admin →
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   Becky Stoneman supported this idea  ·  May 20, 2024

2. Visibility of linked articles in Salesforce

   2 votes

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   Acknowleged  ·  0 comments  ·  Quality » Interactions  ·  Delete…  ·  Admin →
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   Becky Stoneman supported this idea  ·  May 20, 2024

3. Schedule summary

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   0 comments  ·  Workforce Management » Reporting  ·  Delete…  ·  Admin →
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   Acknowleged  ·  Anonymous responded

   Thank you for raising this concept to the WFM team. 

   The Product Owner will review and update accordingly

   Becky Stoneman shared this idea  ·  Feb 29, 2024

4. Add an Undo button to the manage roster page

   19 votes

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   Planned  ·  1 comment  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Becky Stoneman supported this idea  ·  Jan 26, 2024

5. Add a way to easily identify additional hours shifts and whether an agent worked the shift

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   1 comment  ·  Workforce Management » Reporting  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

   
   

   Becky Stoneman supported this idea  ·  Jan 26, 2024