Skip to content
← Welcome to the Playvox Idea Portal

Settings and activity

33 results found

  1. WFM Mobile App - For Leave and Schedule Requests

    12 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    2 comments  ·  Workforce Management » System Configuration  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    William Adjemian supported this idea  · 

  2. Ability for administrator to log in as / impersonate an agent

    20 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Prioritized  ·  0 comments  ·  Workforce Management » System Configuration  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    William Adjemian supported this idea  · 

  3. Leave Reporting

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Workforce Management » Reporting  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    William Adjemian supported this idea  · 

  4. save current grid settings schedule task details

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Workforce Management » Reporting  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    William Adjemian supported this idea  · 

  5. Performance Summary - Different Icons for Different Leaves

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    William Adjemian supported this idea  · 

  6. Users to be able to request Adherence exceptions

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    William Adjemian supported this idea  · 

  7. Work Summary - Ability to add/edit rostered tasks from this screen

    16 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  1 comment  ·  Workforce Management » Real Time  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    William Adjemian supported this idea  · 

  8. Realtime Performance Summary - Add 'Variance to Forecast' Metric to Channel and Workstream

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    William Adjemian supported this idea  · 

  9. Realtime Performance Summary - Gladly Connector Link to ID

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Workforce Management » Real Time  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    William Adjemian supported this idea  · 

  10. Hourly ealtime service level monitoring by channel

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    William Adjemian supported this idea  · 

  11. Display Volume Trends %

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    William Adjemian supported this idea  · 

  12. Bulk edit of Exception to Adherence

    11 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  1 comment  ·  Workforce Management » Real Time  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    William Adjemian supported this idea  · 

  13. Create agent metrics widget for team leaders on team leader dashboard

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Prioritized  ·  0 comments  ·  Workforce Management » Dashboard  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    William Adjemian supported this idea  · 
2 Next →