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Settings and activity

33 results found

  1. WFM Mobile App - For Leave and Schedule Requests

    11 votes

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    2 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    William Adjemian supported this idea  · 

  2. Ability for administrator to log in as / impersonate an agent

    18 votes

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    Prioritized  ·  0 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    William Adjemian supported this idea  · 

  3. Leave Reporting

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Reporting  ·  Admin →
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    William Adjemian supported this idea  · 

  4. save current grid settings schedule task details

    3 votes

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    0 comments  ·  Workforce Management » Reporting  ·  Admin →
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    William Adjemian supported this idea  · 

  5. Performance Summary - Different Icons for Different Leaves

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Admin →
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    William Adjemian supported this idea  · 

  6. Users to be able to request Adherence exceptions

    4 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Admin →
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    William Adjemian supported this idea  · 

  7. Work Summary - Ability to add/edit rostered tasks from this screen

    14 votes

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    Acknowleged  ·  1 comment  ·  Workforce Management » Real Time  ·  Admin →
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    William Adjemian supported this idea  · 

  8. Realtime Performance Summary - Add 'Variance to Forecast' Metric to Channel and Workstream

    4 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Admin →
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    William Adjemian supported this idea  · 

  9. Realtime Performance Summary - Gladly Connector Link to ID

    2 votes

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    0 comments  ·  Workforce Management » Real Time  ·  Admin →
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    William Adjemian supported this idea  · 

  10. Hourly ealtime service level monitoring by channel

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Admin →
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    William Adjemian supported this idea  · 

  11. Display Volume Trends %

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Admin →
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    William Adjemian supported this idea  · 

  12. Bulk edit of Exception to Adherence

    8 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Admin →
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    William Adjemian supported this idea  · 

  13. Create agent metrics widget for team leaders on team leader dashboard

    4 votes

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    Prioritized  ·  0 comments  ·  Workforce Management » Dashboard  ·  Admin →
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    William Adjemian supported this idea  · 
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