Settings and activity
15 results found
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2 votes
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Yiling Liu
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2 votes
An error occurred while saving the comment Yiling Liu
commented
When there are many filters created for different purposes, sometimes it can take a while to find the one you want to check or make changes to, allowing users to search based on keywords will make this tool more efficient.
Yiling Liu
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6 votes
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1 vote
Hi!
Thank you for sharing your ideas with us!
Your idea will be carefully evaluated. If it gains traction, it could significantly influence our development roadmap.
Thanks for being a valuable part of our community.
Karina from Product
Yiling Liu
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Yiling Liu
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2 votesYiling Liu
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1 voteYiling Liu
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1 vote
Hi there!
Thank you for sharing your idea with us!
We will thoroughly evaluate it, and if it gains traction, it could greatly impact our roadmap.
We appreciate your contribution to our community.
Karina from Product
Yiling Liu
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2 votesYiling Liu
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1 voteYiling Liu
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1 vote
An error occurred while saving the comment Yiling Liu
commented
Strongly agree, team. I hope this one is done?
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3 votes
An error occurred while saving the comment Yiling Liu
commented
Agree.
We'd like to have the date of the interaction in the report, or the filter too, just like the 'date created' as they are often two different dates; If we want to check interactions from certain period that we evaluated, we need to use this function. Please consider adding it, thanks! -
2 votes
An error occurred while saving the comment Yiling Liu
commented
I agree with adding more filters for the evaluations suggested by the user above.
Periodically, we tend to check specific type of evaluations we did for our customer support agents, and it's important to maximize the function in Playvox, without the need exporting data and then use traditional excel sheet/google sheet to check them, it will defeat the purpose of using Playvox as our QM solution.
Please consider prioritizing the development of this feature. Thanks a million! -
4 votesYiling Liu
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7 votesYiling Liu
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11 votesYiling Liu
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If possible, please add the custom fields to the filter conditions (filters) as well.
For instance, if you want to check interactions that come from a specific region (a region may contain multiple countries, and we can set the rules in advance), you can use the custom 'Region' filter instead of specifying countries one by one each time in your filter.