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Improvements to our Quality product

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61 results found

  1. Filter Improvement: Agent Must Have Had 2+ Interactions on a Thread

    For QA filters, it would be great to add a filter for requiring an agent to have had at least 2 interaction within a thread and/or were the last ones to have connected with the guest.

    This would help us ensure that agents we are evaluating are the ones who finished the conversation and it would help us ensure that the person we were evaluating had a substantial impact on the conversation.

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