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Improvements to our Quality product

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2 results found

  1. Set call duration between two times, for example between 30-360 seconds if we want to target shorter calls but weed out voicemail

    5 votes

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    Under Review  ·  5 comments  ·  Filters  ·  Admin →
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  2. Target specific conversation types or user queries for QA evaluations

    I want to be able to target specific conversation types or user queries for evaluations. I.e. Feature requests/user feedback, bug reports, refunds, subscription failures so we can take a deeper dive into evaluating these conversations. This will help us learn how to improve our customer service and better understand our customers.

    3 votes

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