9 results found
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Agent Quality Dashboard
One of our teams would like to produce a more detailed version of the agent quality dashboard through a performance campaign.
They want to report to the teams how often certain audits are performed based on results from custom field results, and failures. Would that be something you are planning to add in the near future?
For failures, they want the agents and the team managers to see how often they have failed an audit, as in a count of them. Then they want them to be able to see a count of how often certain custom field choices were…
1 vote -
ability to select several teams in reporting
Performance > Reports we can only select one team on the option " Select Team", and should be very useful to be able to choose more than one, but not "all"
1 vote -
Ability to clone KPIs and campaigns through sites
Currently if we have a new site we need to start from scratch, create new VARs, KPIs and campaigns each time. Having an ability to clone all this data as we have with roles/scorecards/etc would save some time + allow to have same cloning functionality through all of the products
1 vote -
Remove Variables from Performance
Client would like to be able to remove the variables from within Performance campaign KPI that were created and no longer need to be within their account. This is to keep the account up to date.
3 votes -
Improved error messaging in FTP logs
Adding data via FTP log can be challenging as the UX will show a green bar even when the upload was not successful. When opening an unsuccessful upload, the error messages are inevitably "unknown." It is very difficult to troubleshoot what is causing the issue and I have to rely on your support team for help.
2 votes -
KPI Sort and Categories
Provide the ability to place KPIs in any order, not just based on weighting, and also include the ability to add categories and place certain KPI in each.
3 votes -
Improve Data Management page
Scrolling through and editing on the page can be buggy, and you have to repeatedly load until you have everything visible for the filtered period. It would be nice if the export matched the filter without having to load more load more load more each time.
1 vote -
Data information in FTP Log
It would be great to be able to click into a line in the FTP log and see the data that was uploaded/attempted upload.
1 vote -
Sort campaigns alphabetically
On the campaigns list, it would great if we could see the list in alphabetical order.
3 votes
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