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Workforce Management

Workforce Management

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Improvements to our WFM product

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116 results found

  1. Show Tags and location to USer's profile info in Roster.

    1 vote

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  2. Prevent shift edits in view only mode on manage roster page

    1 vote

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  3. Search Change logs by time period and / or roster version range

    1 vote

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  4. Agents ability to edit their own tasks/activity/start and end times

    1 vote

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  5. Roster Configuration - Provide warning when don't do the double save

    1 vote

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  6. Manage Roster: Bulk Add Task Not Able to Drag Conflicting Tasks in Preview Screen

    1 vote

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  7. Would like to have the Manage roster tools available on the single agent view page

    1 vote

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  8. Add a cancel generation button on the roster listing page to stop a roster running

    1 vote

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  9. Roster Permissions - Make the Administrator role exempt from all Roster Permissions

    1 vote

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  10. When searching for users within shift templates remove the case sensitive requirement

    1 vote

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  11. Ability in the Manage Roster to do a find and replace all of a task for an entire day.

    1 vote

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  12. Shift Swap: Ability to swap a lunch break within a shift both daily and within a roster period

    1 vote

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  13. Schedule/Roster Listing: Grey Out 'Open for Editing' When Permission to View Manage Rosters Only

    1 vote

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  14. Add agent's name on dialogue box for intraday tasks added via drag and drop on Manage Roster screen

    1 vote

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  15. Generate Roster - Prevent user from generating roster if there are agents without availabilities set

    1 vote

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  16. Put in place a hierarchy that will allow RDOs to be overwritten by a different type of leave request

    1 vote

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  17. Update Bulk Edit to be more dynamic (only productive tasks right now. Ability to change to any task)

    1 vote

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  18. Prevent Save on Manage Roster page when shifts have been added that fall outside of the roster period

    1 vote

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  19. Fixed rotations enhancements: Agents being able to view the rotation and the structure of the rotation

    1 vote

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  20. I would like all leave and schedule swap approval emails to have the agent's supervisor on the cc line

    1 vote

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