Skip to content
← Welcome to the Playvox Idea Portal

Workforce Management

Workforce Management

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Improvements to our WFM product

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

23 results found

  1. Add icons to task type definitions

    These should then be used in agent statuses on realtime performance summary, to help me quickly identify what status agents are in.

    Right now I have to over over the coloured circle to see which task they are in.

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Real Time  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. Manage Roster/worksummary:

    Add a filter of pay category to allow WFM teams to easily identify if an agent actually worked their overtime shifts

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Real Time  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  3. Can we see in Work Summary a running total for hours currently logged in to that task?

    It would be great to see how long an agent has been logged into their current task without needing to hover over the timeline on Work Summary.

    It would also be really helpful to see how long an agent has been in available tasks over the course of the shift.

    This is to help gauge how productive an agent has been during their current shift in cases where we are not tracking occupancy for an agent.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Real Time  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
2 Next →
  • Don't see your idea?