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Improvements to our WFM product

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2 results found

  1. Expose to customers that use multi-workload the FTE need for the additional workload in Manage Forecast

    1 vote

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    Completed  ·  0 comments  ·  Forecasting  ·  Admin →
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  2. Create an AHT Import for Forecasts with valid incoming volumes but no associated handle times

    Customers using the Salesforce Service Cloud connector have a unique scenario where they have an incoming volume but no associated handle times. This is causing a problem for forecasting.

    Can you allow an AHT import in Forecast Configuration to resolve this?

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    Completed  ·  0 comments  ·  Forecasting  ·  Admin →
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