Skip to content
← Welcome to the Playvox Idea Portal

Workforce Management

Workforce Management

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Improvements to our WFM product

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

2 results found

  1. Expose to customers that use multi-workload the FTE need for the additional workload in Manage Forecast

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Completed  ·  0 comments  ·  Forecasting  ·  Admin →

  2. Create an AHT Import for Forecasts with valid incoming volumes but no associated handle times

    Customers using the Salesforce Service Cloud connector have a unique scenario where they have an incoming volume but no associated handle times. This is causing a problem for forecasting.

    Can you allow an AHT import in Forecast Configuration to resolve this?

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Completed  ·  0 comments  ·  Forecasting  ·  Admin →
  • Don't see your idea?