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Improvements to our WFM product

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3 results found

  1. Ability for administrator to log in as / impersonate an agent

    This will help us to troubleshoot issues and provide support internally without having to engage with Playvox Support.

    18 votes

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    Prioritized  ·  0 comments  ·  System Configuration  ·  Admin →
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  2. Agent - ability to request availability change within the site, along with the timeframe or time period.

    1 vote

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    Prioritized  ·  0 comments  ·  System Configuration  ·  Admin →
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  3. Groups: Update the group logic to cascade features flagged at group level to all teams in group i.e. Inherit from Parent

    1 vote

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