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Workforce Management

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Improvements to our WFM product

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23 results found

  1. “Auto refresh” of landing page

    It would be great to have both 'Activities' and Agent / Team / Business metrics on the user landing dashboard auto-refresh so that I don't have to refresh the page to pull in the latest status.

    1 vote

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    Acknowleged  ·  0 comments  ·  Others  ·  Admin →
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  2. Rename metrics in Scenarios to be consistent with other screens

    When creating scenarios, the metrics listed next to workstreams (to set targets for ticket workstreams) are named differently on the workstream analysis and details reports.

    Rename to be consistent:
    Wait/TFR = Time to First Response
    First Solved Time= First Solved Handle Time
    First Answer Effort = First Answer Handle Time
    Solve Effort= Total Handle Time

    1 vote

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  3. View the new colour I choose for a task straight away after I changed so that I will make sure the new colour was applied.

    I want to be able to view the new colour I choose for a task straight away after I changed so that I will make sure the new colour was applied.

    1 vote

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