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Improvements to our WFM product

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23 results found

  1. Widget Notification on Changes to Schedule

    "RueGiltGroupe

    Client would like to have a better way to notify their agents that the widget has refreshed with an update to their schedule (current day).

    Since the agent doesn't have the widget tab up front of screen, could we have the tab containing the widget or widget area flash, highlight, something to draw attention to the agent that an update was made?

    We know that an agent schedule update takes 10 minutes to refresh on the widget once the roster is published, but the agent doesn't know when the WFM/Admin is making that update.

    This helps to solve that…

    3 votes

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  2. Allow notifications to be sent by SMS

    Allow the notifications to be sent by SMS as well as slack

    2 votes

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  3. Ability to exclude agents form the bamboo HR sync process

    1 vote

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