Settings and activity

35 results found

1. Business intelligence section - not visible for agents

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   Acknowleged  ·  0 comments  ·  Quality » Scorecards  ·  Delete…  ·  Admin →
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   Amanda Correa supported this idea  ·  Mar 23, 2023

2. Ability to force comments when the answer is negative/error.

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   Amanda Correa supported this idea  ·  Mar 23, 2023

3. Filter added to QA Reporting for Inactive Users

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   Amanda Correa shared this idea  ·  Mar 3, 2023

4. Skip evalutation

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   Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Amanda Correa supported this idea  ·  Mar 3, 2023

5. Workloads - End date

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   Amanda Correa supported this idea  ·  Mar 3, 2023

6. Add display of agents who are expected to have interactions assigned, but no available interactions were found

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   Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Amanda Correa supported this idea  ·  Mar 3, 2023

7. Manual agent assignment in workloads

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   Acknowleged  ·  3 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Amanda Correa supported this idea  ·  Mar 3, 2023

8. Evaluations increase or decrease based on QA score

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   Prioritized  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Amanda Correa supported this idea  ·  Mar 3, 2023

9. Automated Quality Coaching Recommendations

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   Acknowleged  ·  1 comment  ·  Quality » Automations  ·  Delete…  ·  Admin →
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   Amanda Correa supported this idea  ·  Jan 26, 2023

10. Button to exclude 'Not applicable' during 'Scorecard overview' report

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Amanda Correa supported this idea  ·  Jan 26, 2023

11. Permission for a different role to sign evaluations

    9 votes

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    Acknowleged  ·  3 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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    Amanda Correa supported this idea  ·  Jan 26, 2023

12. Ability to set a fixed number in a workload to analyst's distribution.

    13 votes

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    Started  ·  0 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Amanda Correa supported this idea  ·  Jan 26, 2023

13. Workload connected to multiple filters

    28 votes

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    Started  ·  2 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Amanda Correa supported this idea  ·  Jan 26, 2023

14. Evaluate the Analyst Dispute feature

    16 votes

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    Acknowleged  ·  2 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Amanda Correa supported this idea  ·  Jan 26, 2023

15. Reporting trends

    18 votes

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    Planned  ·  2 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Amanda Correa supported this idea  ·  Jan 26, 2023