Settings and activity

29 results found

1. Workloads - End date

   3 votes

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   Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Amanda Correa supported this idea  ·  Mar 3, 2023

2. Add display of agents who are expected to have interactions assigned, but no available interactions were found

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   Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Amanda Correa supported this idea  ·  Mar 3, 2023

3. Manual agent assignment in workloads

   10 votes

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   Acknowleged  ·  3 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Amanda Correa supported this idea  ·  Mar 3, 2023

4. Evaluations increase or decrease based on QA score

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   Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Amanda Correa supported this idea  ·  Mar 3, 2023

5. Automated Quality Coaching Recommendations

   5 votes

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   Acknowleged  ·  1 comment  ·  Quality » Automations  ·  Delete…  ·  Admin →
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   Amanda Correa supported this idea  ·  Jan 26, 2023

6. Button to exclude 'Not applicable' during 'Scorecard overview' report

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   Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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   Amanda Correa supported this idea  ·  Jan 26, 2023

7. Permission for a different role to sign evaluations

   9 votes

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   Acknowleged  ·  3 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Amanda Correa supported this idea  ·  Jan 26, 2023

8. Evaluate the Analyst Dispute feature

   25 votes

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   Acknowleged  ·  5 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Amanda Correa supported this idea  ·  Jan 26, 2023

9. Reporting trends

   18 votes

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   Acknowleged  ·  2 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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   Amanda Correa supported this idea  ·  Jan 26, 2023