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7 results found

  1. Additional Metrics from Amazon Connect

    1 vote

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    0 comments  ·  Workforce Management » Connectors  ·  Admin →
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    Paul V shared this idea  · 

  2. Possibility of Customizable Metrics in User Performance Metrics

    8 votes

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    Acknowleged  ·  1 comment  ·  Workforce Management » Metrics  ·  Admin →
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    Paul V supported this idea  · 

  3. Zendesk allow only one ticket open to accurately capture AHT

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    Paul V supported this idea  · 

  4. Capture browse metrics for cherry picking reporting (Zendesk).

    1 vote

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    0 comments  ·  Workforce Management » Metrics  ·  Admin →
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    Paul V supported this idea  · 

  5. Retroactively make changes to agent workflow

    2 votes

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    0 comments  ·  Workforce Management » Metrics  ·  Admin →
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    Paul V supported this idea  · 

  6. customize timeframe for agent dashboard metrics

    4 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Metrics  ·  Admin →
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    Paul V supported this idea  · 

  7. Workstream Resolution Rate

    1 vote

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    0 comments  ·  Workforce Management » Metrics  ·  Admin →
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    Paul V shared this idea  ·