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Settings and activity

30 results found

  1. Select multiple angents in the agent report and multiple teams in the team report

    3 votes
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    Robyn Ekberg supported this idea  · 

  2. New Report Tab update missing some of the basics

    8 votes
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    Robyn Ekberg supported this idea  · 

  3. Marking an agent as out of office/sick/vacation

    6 votes
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    Robyn Ekberg supported this idea  · 

  4. Share dispute results with the analyst when a dispute is accepted

    5 votes
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    Robyn Ekberg supported this idea  · 

  5. Dispute chat

    2 votes
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    Robyn Ekberg supported this idea  · 

  6. Show Evaluation info inside Dispute

    12 votes
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    Robyn Ekberg supported this idea  · 

  7. Evaluate the Analyst Dispute feature

    25 votes
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  8. Level 2 Dispute

    13 votes
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    Robyn Ekberg supported this idea  · 

  9. transcription

    3 votes
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  10. dashboard edits

    3 votes
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    Robyn Ekberg supported this idea  · 

  11. Reporting trends

    18 votes
    Planned  ·  2 comments  ·  Quality » Reports  ·  Admin →
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    Robyn Ekberg supported this idea  · 

  12. Toggle between daily, weekly, monthly views

    3 votes
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    Robyn Ekberg supported this idea  · 

  13. Reports: monthly comparative error recurrence

    2 votes
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    Robyn Ekberg supported this idea  · 

  14. New Custom Field Report

    9 votes
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    Robyn Ekberg supported this idea  · 

  15. ''Set N/A Answer'' as ''action'' to Rules

    3 votes
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    Robyn Ekberg supported this idea  · 

  16. Add the ability to insert GIF into Evaluation Comments

    1 vote
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    Robyn Ekberg shared this idea  · 

  17. Live Filter date range on Evaluations tab

    3 votes
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    An error occurred while saving the comment
    Robyn Ekberg commented  · 

    Have the ability to create a Custom Date Filter to be based on a dynamic field vs tied to a calendar date.
    Example: 4 Weeks Ago
    So it always views what is 4 weeks ago from today instead of selecting it on the calendar

    Robyn Ekberg supported this idea  · 

  18. Reports flexibility and schedule export

    14 votes
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    Robyn Ekberg supported this idea  · 

  19. Add effectiveness rate and sample size metrics to the Agents View in the new Quality Reports

    2 votes
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    Robyn Ekberg supported this idea  · 

  20. Custom report - Number of records

    2 votes
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    Robyn Ekberg supported this idea  · 
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