← Welcome to the Playvox Idea Portal Settings and activity 1 result found Add Total Interactions and Interaction Rate as a User Performance metric 1 vote Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea 1 comment · Workforce Management » Metrics · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Acknowleged · AdminAnonymous (Admin, Playvox) responded An error occurred while saving the comment Jomanah commented · Feb 8, 2024 · Edit… · Delete… Could we also get handle rate by workstream as this is extremely helpful when we are measuring the performance of agents and can ensure that the contact centre is working effectively. Save Submitting...
Could we also get handle rate by workstream as this is extremely helpful when we are measuring the performance of agents and can ensure that the contact centre is working effectively.