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Settings and activity

7 results found

  1. Scorecard report access for own team

    1 vote

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    0 comments  ·  Platform » Roles Management/Permissions  ·  Admin →
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    Jacqueline Sawatzky shared this idea  · 

  2. Quality reports add custom fields as filters

    22 votes

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    4 comments  ·  Quality » Reports  ·  Admin →
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    Started  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    🚀Exciting News: Your input is shaping our product!

    Coming soon, the Section and Question reports will allow you to filter and analyze data using:

    • Scorecard header custom fields
    • Section custom fields
    • User custom fields

    We can't wait for you to experience this enhancement firsthand!

    Jacqueline Sawatzky supported this idea  · 
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    Jacqueline Sawatzky commented  · 

    Hi there, is it planned to add the scorecard header custom fields as filters to other reports besides the scorecard report? We need to be able to filter e.g. section results by our custom fields as well.

  3. More reporting based on custom fields - for example, trends over time, trends based on section it is attached to..

    3 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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    Jacqueline Sawatzky supported this idea  · 

  4. Ability for administrator to log in as / impersonate an agent

    20 votes

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    Prioritized  ·  0 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Jacqueline Sawatzky supported this idea  · 

  5. See if evaluation was read OR when evaluation was signed

    3 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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    Jacqueline Sawatzky supported this idea  · 

  6. Possibility to hide reviews from analysts (disable bell notifications)

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Other  ·  Admin →
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    Jacqueline Sawatzky shared this idea  · 

  7. Possibility to hide evaluations from the Agents

    6 votes

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    Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Admin →
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    Jacqueline Sawatzky supported this idea  ·