Settings and activity

5 results found

1. Scorecard report access for own team

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   0 comments  ·  Platform » Roles Management/Permissions  ·  Edit…  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Jacqueline Sawatzky shared this idea  ·  Mar 17, 2025

2. More reporting based on custom fields - for example, trends over time, trends based on section it is attached to..

   3 votes

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   Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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   Jacqueline Sawatzky supported this idea  ·  Mar 17, 2025

3. Ability for administrator to log in as / impersonate an agent

   20 votes

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   Prioritized  ·  0 comments  ·  Workforce Management » System Configuration  ·  Delete…  ·  Admin →
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   Jacqueline Sawatzky supported this idea  ·  Apr 25, 2024

4. Possibility to hide reviews from analysts (disable bell notifications)

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   Acknowleged  ·  0 comments  ·  Quality » Other  ·  Delete…  ·  Admin →
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   Jacqueline Sawatzky shared this idea  ·  Apr 24, 2024

5. Possibility to hide evaluations from the Agents

   6 votes

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   Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Jacqueline Sawatzky supported this idea  ·  Apr 19, 2024