Settings and activity

4 results found

1. Ability for administrator to log in as / impersonate an agent

   18 votes

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   Prioritized  ·  0 comments  ·  Workforce Management » System Configuration  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Jacqueline Sawatzky supported this idea  ·  Apr 25, 2024

2. See if evaluation was read OR when evaluation was signed

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   3 votes

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   Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Jacqueline Sawatzky supported this idea  ·  Apr 25, 2024

3. Possibility to hide reviews from analysts (disable bell notifications)

   1 vote

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   Acknowleged  ·  0 comments  ·  Quality » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Jacqueline Sawatzky shared this idea  ·  Apr 24, 2024

4. Possibility to hide evaluations from the Agents

   6 votes

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   Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

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   Jacqueline Sawatzky supported this idea  ·  Apr 19, 2024