Skip to content
← Welcome to the Playvox Idea Portal

Settings and activity

5 results found

  1. evaluate the analyst workload reassignment

    6 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  3 comments  ·  Quality » Calibrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Priti Rai commented  · 

    Re-assign Evaluator Reviews workloads

    Our internal team needs to review a percentage of all cases handled by our Service Partners, and if we have someone (internal team) on PTO or Leave, we can't re-assign and equally redistribute cases from that individual to the team.
    It will be beneficial if we get a feature to redistribute the Evaluator Reviews workload if someone is on leave.

    Priti Rai supported this idea  · 

  2. Clone Filters

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Quality » Filters  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Priti Rai shared this idea  · 

  3. Evaluation Reviews Workload Auto Start Feature

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Quality » Workloads  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Priti Rai shared this idea  · 

  4. Hierarchy - Multi-Site Functionality - the amalgamation of multiple instances into one.

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Quality » Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Priti Rai supported this idea  · 

  5. Request to add dropdown menu in Playvox to select the sites for evaluation.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Platform » Roles Management/Permissions  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Acknowleged  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    Hi there!

    Thank you for sharing your ideas with us! 

    Rest assured that your idea will be carefully evaluated alongside others.

    If it gains traction among our user community through votes, it could significantly influence our development roadmap.

    Thanks for being a valuable part of our community.

    Karina from Product

    Priti Rai shared this idea  ·