5 results found

1. Zendesk Playvox App icon to reflect colour of status

   Our agents currently use the Playvox app within Zendesk to choose from a list of statuses/tasks to indicate what they are working on. We would love if the colour corresponding to what they have selected to appear on the Playvox app icon to indicate their status without actually needing to open the widget. For example, if on a break status, the colour is yellow - an agent could view at a glance that their Playvox icon is yellow and therefore in a break status without needing to click into it to confirm.

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   1 vote

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   0 comments  ·  New  ·  Delete…  ·  Admin →
   Deferred  ·  AdminKarina Ceron V (Product manager, Playvox) responded

   Hi there!

   Thank you for your suggestion.

   At the moment, the idea falls outside the scope of our product roadmap.

   Thank you for being a part of our community! 😊

   Karina from Product

2. Integration with Gong

   Would like to be able to pull audio from Gong into Playvox for evaluation.

   1 vote

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   0 comments  ·  New  ·  Delete…  ·  Admin →
   Deferred  ·  AdminKarina Ceron V (Product manager, Playvox) responded

   Hi there!

   Thank you for your suggestion.

   At the moment, the idea falls outside the scope of our product roadmap.

   Thank you for being a part of our community! 😊

   Karina from Product

3. Twilio Flex integration
   3 votes

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   Deferred  ·  0 comments  ·  New  ·  Delete…  ·  Admin →

4. Integration with Amazon Connect

   https://docs.aws.amazon.com/connect/latest/adminguide/what-is-amazon-connect.html

   1 vote

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   0 comments  ·  New  ·  Delete…  ·  Admin →
   Deferred  ·  AdminKarina Ceron V (Product manager, Playvox) responded

   Hi there!

   Thank you for your suggestion. At the moment, the idea falls outside the scope of our product roadmap. 

   Thank you for being a part of our community! 😊

   Karina from Product

5. Integrations with Hubspot
   1 vote

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   0 comments  ·  New  ·  Delete…  ·  Admin →
   Deferred  ·  AdminKarina Ceron V (Product manager, Playvox) responded

   Hi there!

   Thank you for your suggestion. At the moment, the idea falls outside the scope of our product roadmap. 

   Thank you for being a part of our community! 😊

   Karina from Product