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Improvements to our Quality product

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284 results found

  1. Permission for a different role to sign evaluations

    9 votes

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    Acknowleged  ·  3 comments  ·  Settings  ·  Admin →
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  2. Reports filtered by integrations meta-data

    Allow to use specific meta-data as filter for report views

    ellos tiene unos forms en zendesk y los usan para creat filtros, entonces ahi les comente que pueden crear scorecards dedicadas también

    REPORTING: Can we filter reports/agent dashboards? For example, can we filter an agents dashboard by Ticket Form to see their performance with specific ticket types?

    Right now there is no easy ability to take QA scores and cross-reference them with key Zendesk information, be that simply tagging based (ie: show me QA scores for THESE contacts with THESE tags *or* show me QA scores for tickets with a…

    6 votes

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    Acknowleged  ·  0 comments  ·  Reports  ·  Admin →
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  3. Selection filters

    Improve the filters to be able to easier select different teams and scorecards.
    Today you have to select them one by one.
    We should be able to select several boxes at a time, have a multiple select option.
    Actually having teams on different levels would be great.

    5 votes

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    Acknowleged  ·  1 comment  ·  Reports  ·  Admin →
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  4. Evaluation Preview

    Evaluation preview option before sending the evaluation

    8 votes

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    Acknowleged  ·  0 comments  ·  Evaluations  ·  Admin →
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