29 results found
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De-Select All on Quality Coaching
On Quality Coaching 2.0, we noticed that the sections and questions are all automatically pre-checked. Please create a button to deselect all. We have very lengthy scorecards, some with over 100 questions, and having to manually deselect them all is very time consuming.
1 vote -
Order of Operation in Coaching 2.0
Currently, in the new Coaching 2.0 steps:
- The step where you provide feedback and select templates and topics comes BEFORE the page where you can see any campaign data for the agent.Desired design:
- The KPI data should come before the feedback page, that way the coach knows what templates and topic to choose, based on the KPI they selected.1 vote -
Ability to Automate Notifications to Leadership When an Evaluation Auto-fails
Would like Slack + email notifications enabled for when agent's receive a score of 0%
1 vote -
Adding of coaching date in playvox evaluation report
We need a coaching date in the evaluation report as this date helps us to identify when QA or TL performed coaching on that agent based on the particular evaluation results. Even it helps us to keep track on the completion rate of coaching on fail all & fail sections tickets.
1 vote -
Ticket date instead of evaluation date for After coaching
We have an issue when coaching agents on specific QA questions when setting the after coaching time. As our workloads pull tickets handled from the previous week, in the after coaching time we either have evaluations on tickets handled before the coaching or the after coaching time needs to be dated two week is the future which defeats the purpose of seeing that an agent picked up on coaching on a specific questions immediately and did not repeat the error. If it was an option to choose ticket date instead of evaluation date in the before and after coaching time…
1 vote -
'Freeze' the toolbar in the Coaching Form.
I was very pleased to notice that you have 'Freeze' the toolbar in the Evaluation Feedback Summary. Could you please do the same in the Coaching Form?
This is in fact extremely useful and comfortable when writing the text of the Coaching Form, avoiding the need to constantly scroll up and down.Thanks in advance.
1 vote -
Remove/hide Table Menu that hovers right below data entry when entering KPIs into tables in coaching template
Remove/hide the Table Menu that hovers right below data entry when entering KPIs into tables in the coaching template
1 vote -
Have 'Select Template' button at top of template as well as/instead of the bottom
Please can we have a 'select template' button inserted at the top of the chosen template as well as the bottom. We are planning some long templates and we have had testing feedback saying that having the scroll down to the bottom each time, is time consuming and frustrating. Here is a link to a 15 second video showing what we mean. https://share.vidyard.com/watch/mXFQPhwgtzk4sRZdPFZvfo?
1 vote -
1 vote
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