54 results found
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1 vote
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Ability to configure multiple locations on a user's profile and restrict those locations to particular days in the week
It would be great to have the ability to configure multiple locations for a user on their user profile, and to restrict those locations to particular days of the week (or weeks of the month),
So as an example, User A has a flexible working arrangement where they work from home some days of the week, but come into the office on others.
I'd like to configure them in the system as above, so their profile would look like:
Location | Days of Week
Work from Home | Mon, Tues, Thurs
Sydney Office | Weds, Fri1 vote -
1 vote
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1 vote
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New Report: Be able to select a task e.g. training and see all tasks by agent name and time within a given range
As I mentioned in the summary, I'd like to be able to select a task e.g. training and see all tasks by agent name and time within a given date range
1 vote -
2 votes
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1 vote
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1 vote
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3 votes
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1 vote
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When adding a task that will overwrite a break
add a flag or pop up to alert the editor to that fact so they know they need to replace the break
1 vote -
Optimise: Add in the ability for the optimise options
Allow optimisation to include additional options for:
1. to take into account current daily volumes and reallocate people to synchronous channels where required
2. Lock Specific Tasks from Optimization
3. Optimize workloads in shifts that have already started (intraday optimization)
4. Specify specific tasks to include / exclude from optimization
5. Specify a date range to consider when reoptimizing
6. Optimise by workplan, group, team or a specific workload5 votes -
SAV(Single Agent View):
Want to be able to edit at the task level in this page and update all breaks for each day and Save. Currently no save button on this page
1 vote -
Optimise: Instead of just saying "624" shifts are optimised, it could say "624 shifts, 142 lunches, 47 tasks"
as its very difficult to see if anything has changed? or highlighting in the roster what has moved?
1 vote
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