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  1. After running the "Schedule event" or "Optimise" processes, show a pop-up notification that it has finished.
    At this point there is no way of knowing whether the process is still running or not.

    1 vote

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    Hello


    Thank you for sharing this idea on UserVoice! We truly appreciate your input, and our team is reviewing this suggestion as we plan future updates. While we can’t implement every idea immediately, your feedback is crucial in helping us shape the product.

    In the meantime, please keep voting on other ideas you’d like to see implemented. Your voice makes a difference!

    Thank you for being part of our community!

    Best regards,

    Fab

  2. When a shift is removed from the roster management page (sometimes in error), the all associated data is wiped out. From what I understand, "actuals and occupancy are tied to the shift ID, which is a unique ID generated by the application during roster generation." Once an agent's scheduled is mistakenly deleted the agent's schedule and shift ID are removed along with all the metric that were attached to it. When we add a schedule back to the agent, the new shift ID is created but does not marry the metrics already in process or recorded.

    This affects the agent's…

    2 votes

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    Under Review  ·  Anonymous responded

    Thank you for raising this concept to the WFM team. 

    The Product Owner will review and update accordingly

  3. Right now when you add events in the roster config feature, you cannot set an end date. If I have a recurring event that will happen for just a week or a month, I would like to set it for only that week/month. As it is, I have to create the event, set it to start on the start date, and then delete it after all rosters are generated with it (and hope I don't have to regen). Alternatively, I can create separate events for each date, but this is very time consuming and leaves a lot of room for…

    1 vote

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    Under Review  ·  Anonymous responded

    This item is being prioritised for development.


    We are beginning planning and will provide further updates as we understand when this item can be actioned. 

  4. Currently swapping is enabled only at the shift level (full day).
    As we are doing scheduling at the task level there is a need to have swaps done at this level, as often people swapping have different roles as it relates to the other tasks on their schedule (the ones they are not swapping).

    11 votes

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    Under Review  ·  3 comments  ·  Scheduling  ·  Admin →
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  5. We're in the process of pulling together the logistics of being able to generate and publish our rosters for the remainder of the year.

    However given the size of our main roster, it does take between 45/55mins to generate one and sometimes results in it timing out.

    As a potential future feature, we would love to see a Roster Generation queuing function built in to enable us to stack all the rosters we wish to generate. We'd then have them begin generating at a defined point in time (end of day/working week) so they can effectively generate in the background…

    3 votes

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  6. Example, Customer wants to schedule agents for 4 hours on chat then lunch and then 4 hours on tickets. Cannot be done in today's environment. This request has come up with multiple customers but as they have then churned it does not make the roadmap. Currently would be able to use this solution for an issue we have with eHealth QLD

    1 vote

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  7. Provide an event management screen that allows an overview of existing events, creating events and provide filters.

    3 votes

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  8. 4 votes

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  9. e.g. 20 hours of FTE divided up by users X,Y,Z by role. Similar to a fixed forecast but demand based

    3 votes

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  10. When creating an event through the manage roster page provide an option to send a slack notification to assigned agents with event information

    1 vote

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  11. 1 vote

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  12. must be able to set the pay period based on the roster so some kind of config on the roster page is required too

    1 vote

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  13. Shrinkage applied at the workplan level should be taken into account when optimising for lunch and breaks. But instead it is ignored and safeguards that have been put in place to reduce impact to SLA are removed which is causing significant manual work.

    0 votes

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