Enable shift swap for a task
Currently swapping is enabled only at the shift level (full day).
As we are doing scheduling at the task level there is a need to have swaps done at this level, as often people swapping have different roles as it relates to the other tasks on their schedule (the ones they are not swapping).
12
votes
AdminMariana Klemp
(Product Owner, Playvox)
shared this idea
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Will commented
Allowing agents to trade a portion instead of their whole shift, as well as one-way trades (ex: Agent A has a day off, but wants to pick up Agent B's shift) would have a huge impact for us.
These are some of the top features agents miss from our old system -
Trish Lau commented
Allow agents to conduct partial day shift swaps with their peers.