2 results found

1. Work Summary - Filter by Currently Working Agents

   Allow the work summary view to be filtered by the users that are currently working.

   This would allow the work summary view to be further filtered to only show users whose shifts are in-progress - or will commence within a specified number of hours. The users that are filtered would be updated as time progresses - so users whose shift have ended would drop out, and users about to start would come into view.

   2 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Real Time  ·  Delete…  ·  Admin →
   Completed  ·  AdminAnonymous (Admin, Playvox) responded

   This was delivered as the 'Display active shifts only' feature earlier this year.

2. Realtime Performance Summary - Allow Configuration of Overall Summary
   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Real Time  ·  Delete…  ·  Admin →
   Completed  ·  AdminAnonymous (Admin, Playvox) responded

   Configuration of Overall Summary in Realtime -> Performance Summary is currently available.