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Workforce Management

Workforce Management

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Improvements to our WFM product

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41 results found

  1. Add additional columns to Workstream Details to track updated / created information

    The names suggested are:

    1. Updated time --
      This is the timestamp of the service request's last update. We can use this to help determine effort by filtering.

    2. Created by --
      This is the name of the agent who initially raised the service request on behalf of the customer. If a request is raised by a customer themselves, the field would be blank or a static value (such as 'Customer').

    Both columns would need to be filterable.

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