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11 results found

  1. #Handled Average per day per agent

    1 vote

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    0 comments  ·  Workforce Management » Metrics  ·  Admin →
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    Connie Franco shared this idea  · 

  2. Reporting - Export to .csv File Time Converts to Seconds Only

    5 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Reporting  ·  Admin →
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    Connie Franco supported this idea  · 

  3. Add agent emails to reports

    5 votes

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    1 comment  ·  Workforce Management » Reporting  ·  Admin →
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    Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

    Thank you for taking the time to bring this feature request to Playvox.

    A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

    Regards,

    The Playvox Team

    Connie Franco supported this idea  · 

  4. Add Email Column Option to User Performance Metrics

    3 votes

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    2 comments  ·  Workforce Management » Metrics  ·  Admin →
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    Planned  ·  AdminAnonymous (Admin, Playvox) responded

    Hi,


    Thank you for raising this enhancement with us. 


    I'm excited to let you know that we have planned to deliver this particular request with our upcoming redesign of User Performance Metrics.


    In the redesign, details such as a user's email, location, business roles and tags will be visible and filterable within the table.


    The redesign is target for release in late Q2 - early Q3,

    Connie Franco supported this idea  · 

  5. Total time to resolution

    4 votes

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    0 comments  ·  Workforce Management » Metrics  ·  Admin →
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    Started  ·  AdminAnonymous (Admin, Playvox) responded

    Development is in progress, and will be available initially on workstream details and workstream analysis.


    Total Time to resolution will be calculated at the time the workstream is closed.

    Connie Franco supported this idea  · 

  6. New Metric for Utilisation

    2 votes

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    0 comments  ·  Workforce Management » Metrics  ·  Admin →
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    Connie Franco supported this idea  · 

  7. Daily Forecast Volume vs Actual Volume Comparison Report

    3 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Reporting  ·  Admin →
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    Connie Franco supported this idea  · 

  8. Create Custom Reports to be Sent out via Email on a Desired Schedule

    9 votes

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    Acknowleged  ·  1 comment  ·  Workforce Management » Reporting  ·  Admin →
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    Connie Franco supported this idea  · 

  9. Drill down to individual workstreams from Workstream Analysis

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Reporting  ·  Admin →
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    Connie Franco supported this idea  · 

  10. Skipped Interactions | Ticket ID with Agent who skipped.

    2 votes

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    1 comment  ·  Workforce Management » Reporting  ·  Admin →
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    Connie Franco supported this idea  · 

  11. Comparison window to allow more than two dates/range comparisons

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Reporting  ·  Admin →
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    Connie Franco supported this idea  ·