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Settings and activity

35 results found

  1. Include page preferences in saved Views for all reports in Playvox WFM

    3 votes

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    Planned  ·  0 comments  ·  Workforce Management » Others  ·  Admin →
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    Kevin McGrath supported this idea  · 

  2. Simplify Help Center log in and open to all users

    2 votes

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    0 comments  ·  Workforce Management » Others  ·  Admin →
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    Kevin McGrath supported this idea  · 

  3. Designate certain leave requests that cannot be auto-approved by leave thresholds

    1 vote

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    Acknowleged  ·  0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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    Kevin McGrath shared this idea  · 

  4. Reinstate shift after leave is removed from roster

    21 votes

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    Planned  ·  0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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    Kevin McGrath supported this idea  · 

  5. Ability to import or manually update agent Leave allocations (ie. Annual Leave)

    7 votes

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    1 comment  ·  Workforce Management » Leave Management  ·  Admin →
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    Kevin McGrath supported this idea  · 

  6. Blackout days for Leave Calendars

    3 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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    Kevin McGrath supported this idea  · 

  7. Allow agent's leave to appear in searches when filtering by their new Team/Manager

    2 votes

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    0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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    Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

    Hello,


    Thanks for your feedback. We love hearing ideas from our customers, and your feedback helps us shape the product to better fit your needs.


    Please keep adding ideas and voting. Your insights are always welcome and much appreciated.


    Kind regards,

    Fab

    Kevin McGrath supported this idea  · 

  8. Leave Management Limits

    7 votes

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    0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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    Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

    Thank you for submitting/voting on the idea for Leave management limits. We've acknowledged the suggestion and will consider it in future updates.

    Your input helps shape our product, and we truly appreciate your support!

    Best regards

    Kevin McGrath supported this idea  · 

  9. Make it easier to re-run the forecast

    4 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    Kevin McGrath supported this idea  · 

  10. Forecast Phones/Chat Workload Based on Historical w/ Fixed Minimum Requirement

    10 votes

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    Under Review  ·  0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    Kevin McGrath supported this idea  · 

  11. Use Backlog in forecast

    3 votes

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    0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    Kevin McGrath supported this idea  · 

  12. Save Grid Settings to View

    1 vote

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    Acknowleged  ·  0 comments  ·  Workforce Management » Reporting  ·  Admin →
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    Kevin McGrath shared this idea  · 

  13. Capacity Planner - Ability to Filter by Different Periods of Time

    5 votes

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    0 comments  ·  Workforce Management » Planner  ·  Admin →
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    Acknowleged  ·  Anonymous responded

    Thank you for raising this concept to the WFM team. 

    The Product Owner will review and update accordingly

    Kevin McGrath supported this idea  · 

  14. Capacity Planner - Ability to filter by workload

    3 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Planner  ·  Admin →
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    Kevin McGrath supported this idea  · 

  15. Edit leave request already approved

    7 votes

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    0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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    Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

    Hello,

    Thank you for sharing your idea to Edit approved leave requests on UserVoice! We truly value your input, and our team will review it as we plan future updates. While we can’t immediately implement every suggestion, your feedback helps us shape the product.

    In the meantime, feel free to keep voting on other ideas you’d like to see implemented. Your voice matters!

    Thanks for being part of our community!


    Kind regards,

    Fab Eisenmann

    Kevin McGrath supported this idea  · 
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