Settings and activity

58 results found

1. Work Summary - Ability to Configure the Out of Adherence colour on Work Summary

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   Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Delete…  ·  Admin →
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   Rachel Stetson supported this idea  ·  Mar 11, 2025

2. Performance Summary - Different Icons for Different Leaves

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   Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Delete…  ·  Admin →
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   Rachel Stetson supported this idea  ·  Mar 11, 2025

3. Users to be able to request Adherence exceptions

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   Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Delete…  ·  Admin →
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   Rachel Stetson supported this idea  ·  Mar 11, 2025

4. Punctuality %, early start and early finish score retrospective correction

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   Under Review  ·  0 comments  ·  Workforce Management » Real Time  ·  Delete…  ·  Admin →
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   Rachel Stetson supported this idea  ·  Mar 11, 2025

5. Realtime Performance Summary - Add 'Variance to Forecast' Metric to Channel and Workstream

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   Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Delete…  ·  Admin →
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   Rachel Stetson supported this idea  ·  Mar 11, 2025

6. Tabular Work Summary

   3 votes

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   Prioritized  ·  0 comments  ·  Workforce Management » Real Time  ·  Delete…  ·  Admin →
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   Rachel Stetson supported this idea  ·  Mar 11, 2025

7. Hourly ealtime service level monitoring by channel

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   Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Delete…  ·  Admin →
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   Rachel Stetson supported this idea  ·  Mar 11, 2025

8. Display Volume Trends %

   3 votes

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   Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Delete…  ·  Admin →
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   Rachel Stetson supported this idea  ·  Mar 11, 2025

9. Agent Adherence Dashboard

   4 votes

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   0 comments  ·  Workforce Management » Real Time  ·  Delete…  ·  Admin →
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   Rachel Stetson supported this idea  ·  Mar 11, 2025

10. View

    3 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Delete…  ·  Admin →
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    Rachel Stetson supported this idea  ·  Mar 11, 2025

11. Ability to configure certain leave types as out of adherence

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    Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Delete…  ·  Admin →
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    Rachel Stetson supported this idea  ·  Mar 11, 2025

12. Google Calendar Improvement

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    Acknowleged  ·  0 comments  ·  Workforce Management » Connectors  ·  Delete…  ·  Admin →
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    Rachel Stetson supported this idea  ·  Feb 19, 2025

13. Enable shift swap for a task

    15 votes

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    Under Review  ·  4 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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    Rachel Stetson supported this idea  ·  Feb 14, 2025

14. Being able to input the agent's lunch time in their profile availability

    4 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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    Rachel Stetson supported this idea  ·  Feb 14, 2025

15. holiday calendar - annual updates

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    1 comment  ·  Workforce Management » System Configuration  ·  Delete…  ·  Admin →
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    Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

    Hi Heather,

    
    

    Thank you for submitting this request! We appreciate your feedback and will carefully review it as we plan future updates. Your input helps us improve and shape the product to better meet your needs. Keep the great suggestions coming!

    
    

    Kind regards,

    Fab

    Rachel Stetson supported this idea  ·  Feb 14, 2025

16. Reinstate shift after leave is removed from roster

    25 votes

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    Planned  ·  0 comments  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
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    Rachel Stetson supported this idea  ·  Feb 14, 2025

17. Intercom - Allow more controls around tasks seen by agents in Intercom.

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    Planned  ·  1 comment  ·  Workforce Management » Connectors  ·  Delete…  ·  Admin →
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    Rachel Stetson supported this idea  ·  Feb 13, 2025

18. Add hours to Special Days, to be able to configure partial day holidays

    4 votes

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    1 comment  ·  Workforce Management » System Configuration  ·  Delete…  ·  Admin →
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    Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

    
    

    Rachel Stetson supported this idea  ·  Feb 13, 2025