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Improvements to existing or requests for new integrations with Playvox

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26 results found

  1. Integration with Servicenow

    We need more fields to filtering the data from customer table and need to add more tables , not only incident.
    We need to ability to all custom fields and tables to the filter data and interactions.
    For example : from incident table we need to add - incident - ucustomer.ucontact_type field.

    1 vote

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    Acknowleged  ·  0 comments  ·  Existing  ·  Admin →
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  2. Zendesk tags

    In PlayVox we can see only one tag added, but in fact there are can be mane tags:
    https://flmst.net/s/smew8xc8ZMtAkbp/preview

    1 vote

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  3. Cloudtalk integration for Quality Assessment

    It would be great if we can have the integration with Cloudtalk for quality assessment.

    1 vote

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  4. Show linked cases

    Show the related case linked to original case per interaction. This is also available in Salesforce as per highlighted in the attached.

    1 vote

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  5. Customisable report sent via slack

    The weekly quality report sent via slack can't be customised. That would be really useful if it was possible to select which report to send via slack and also it would be good if it was customisable

    1 vote

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  6. modify/change tab names for Zoom Integration

    Possibility to modify/change tab names for Zoom Integration

    1 vote

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