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Improvements to existing or requests for new integrations with Playvox

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7 results found

  1. Twilio Flex integration

    3 votes

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    Deferred  ·  0 comments  ·  New  ·  Admin →

  2. Integration with Drift

    Integration with Drift chat platform https://www.drift.com/

    2 votes

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    1 comment  ·  Custom  ·  Admin →

  3. Zendesk Playvox App icon to reflect colour of status

    Our agents currently use the Playvox app within Zendesk to choose from a list of statuses/tasks to indicate what they are working on. We would love if the colour corresponding to what they have selected to appear on the Playvox app icon to indicate their status without actually needing to open the widget. For example, if on a break status, the colour is yellow - an agent could view at a glance that their Playvox icon is yellow and therefore in a break status without needing to click into it to confirm.

    1 vote

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    0 comments  ·  New  ·  Admin →

  4. Integration with Gong

    Would like to be able to pull audio from Gong into Playvox for evaluation.

    1 vote

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    0 comments  ·  New  ·  Admin →

  5. Integration with Amazon Connect

    https://docs.aws.amazon.com/connect/latest/adminguide/what-is-amazon-connect.html

    1 vote

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    0 comments  ·  New  ·  Admin →

  6. Integrations with Hubspot

    1 vote

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    0 comments  ·  New  ·  Admin →

  7. Add link to image shared during a LiveChat interaction

    Images shared in LiveChat conversations are not shown in Playvox. Would be great to at least have a link to the images.

    1 vote

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    0 comments  ·  Existing  ·  Admin →
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