6 results found
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OKTA error due to assigned workloads
Currently we receive an error in OKTA once we try to deactivate the user who has assigned workload. The workload might be 100% complete, archived or from last year. In order to eliminate the error and allow user deactivation we need to go in and do the workload deletion one by one, it gets quite extensive as if the user have been working for a while they might have a lot of workloads assigned.
5 votes -
Mandatory date formatting when adding new users
Currently this can be a string of random numbers or different formatting for dates. Hard to manage start times this way. Ideally this would be a calendar pop-up so all users start dates are formatted the same on the export.
1 vote🎉 Exciting News! 🚀
We are delighted to announce that this idea has been completed and released.
You will now be able to set up date-type custom user fields and fill them in when creating or updating a user.
Soon, you will be able to use them to filter the evaluation list and quality reports.
🌟 We are eager to hear your thoughts and feedback!
🙌 Your input is invaluable in making Playvox even better. Thank you for being a part of our community! 😊
Karina from Product
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To stop new users being automatically added to the All Users 'team'
Its very time consuming and frustrating to have to remove everyone from 'All Users' everytime we create new accounts, along with manually sending invites, its another step to the process.
We don't want the All Users team, but have been told we have to have it, yet we remove everyone from it, can all users going to this team be an option rather than automatic?
2 votesHello,
We are happy to announce that this feature is now available in Playvox QM. If you want to know more you can check our October release documentation in the Help Center.
Regards,
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Bulk Uploading User Changes
It would be great to be able to upload a CSV file with changes to users in bulk, rather than doing individually, or via teams and doing a team upload.
In previous quality systems we were able to download all the users details (as we can in Playvox) but them edit the file with the required changes and then reload this as an update file to bulk update all the required account, including deactivating accounts in bulk.
At present managing the 1000s of users we have across our various sites is hugely time consuming and often means out user data…
6 votes -
Deactivate Team Leaders Associated with a team Via OKTA
Deactivate Team Leaders via OKTA when they are assigned to a team without going into Playvox to deactivate/remove them from a team.
8 votes -
Automatically send new accounts an invite
At present its a painful process to create accounts and then have to manually go into another screen to send them an invite.
Could there be a field to click to automatically send an invite when the account is created? Or when you bulk create new accounts there would be another column confirming to send an invite automatically?
Or even the ability to sort the 'Pending invitation' list in to 'send invite' and 'resend invite'?
1 vote🎉 Exciting News! 🚀
🌟 This idea has been completed and released. Please give this feature a try and let us know how it works for you.
🙌 We are eager to hear your thoughts and feedback!
Thank you for being a part of our community! 😊
Karina from Product
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