17 results found
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OKTA error due to assigned workloads
Currently we receive an error in OKTA once we try to deactivate the user who has assigned workload. The workload might be 100% complete, archived or from last year. In order to eliminate the error and allow user deactivation we need to go in and do the workload deletion one by one, it gets quite extensive as if the user have been working for a while they might have a lot of workloads assigned.
5 votes -
Ability to leave archived teams without a team lead
Currently we must keep a team lead in the team settings no matter the status of the team. This causes a problem as usually in cases when we are deactivating the team that means that the team lead is leaving too. Thus it gives OKTA errors, as we are not able to deactivate the user whom is TL of the team. Thus we need to go in and remove the user + add someone else as we are not able to leave team with no TL (deleting the team is not an option as we do have Quality evaluations). This…
3 votes🎉 Exciting News!
🚀 We are delighted to announce that this idea has been completed and released.
You can now deactivate a user who is the only TL of an archived team without needing to assign a new TL.
🌟 Please give this feature a try and let us know how it works for you.
🙌 We are eager to hear your thoughts and feedback!
Thank you for being a part of our community! 😊
Karina from Product
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Allow to see more than a 100 notifications
We should be able to see more than 100 notifications. I think this is especially crucial at this time that we are coming back from holidays. I got back after a week and I had 224 notifications waiting for me, and it was sad to know that 124 of those were lost and without a way to recover them.
1 vote🎉 Exciting News! 🚀
We are delighted to announce that this idea has been completed and released.
🙌 Your input is invaluable in making Playvox even better.
Thank you for being a part of our community! 😊
Karina from Product
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Direct link to the evaluation in notification sent through automated workloads
If an automated workload is created to notify agents who have failed a particular section in their evaluations, it currently sends a generic default message to the agent. As a result, it becomes impossible to determine for which evaluation the notification was sent. This issue becomes more pronounced when an agent has multiple evaluations because the notification does not provide specific links or information regarding the relevant evaluation.
To address this problem, it would be beneficial to enhance the notification by including the evaluation interaction ID. This addition would enable users to click on the notification and be directed straight…
1 vote🎉 Exciting News!
🚀We are delighted to announce that this idea has been completed and released.
Please give the new feature a try and let us know how it works for you.
🙌 We are eager to hear your thoughts and feedback! Your input is invaluable in making Playvox even better.
Thank you for being a part of our community! 😊
Karina from Product
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Improve notifications
Now it is not convient working with notifications. I cannot open them in a new tab, not filter, or track which one I checked which not.
On 100 agents it is difficult to track all list of notifications.
When I open it in a new tab I see this: https://flmst.net/s/nXadcZed8gE6GW9/preview
6 votes🎉 Exciting News! 🚀
We are delighted to announce that this idea has been completed and released. Now, you will be able to:
* Open notifications in a new tab
* Better distinct unread from read notifications
* Filter notifications by the sender
* Filter notifications by category
🙌 We are eager to hear your thoughts and feedback! Your input is invaluable in making Playvox even better.
Thank you for being a part of our community! 😊
Karina from Product
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Mandatory date formatting when adding new users
Currently this can be a string of random numbers or different formatting for dates. Hard to manage start times this way. Ideally this would be a calendar pop-up so all users start dates are formatted the same on the export.
1 vote🎉 Exciting News! 🚀
We are delighted to announce that this idea has been completed and released.
You will now be able to set up date-type custom user fields and fill them in when creating or updating a user.
Soon, you will be able to use them to filter the evaluation list and quality reports.
🌟 We are eager to hear your thoughts and feedback!
🙌 Your input is invaluable in making Playvox even better. Thank you for being a part of our community! 😊
Karina from Product
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Permitir abrir comentários em nova guia do Chrome
Ao acessar a página de Notificações, caso você tenha muitas, precisa abrir uma por uma, sempre precisando retornar para a página principal de Notificações.
Se for possível utilizar a opção de abrir em uma nova guia (ou Ctrl+clique no link), você pode abrir todas as notificações de uma única vez e após isso, ir acessando as demais guias, tornando a produtividade muito melhor.
1 vote🎉 Exciting News! 🚀
We are delighted to announce that this idea has been completed and released. 🌟 Please give the new feature a try and let us know how it works for you.
🙌 We are eager to hear your thoughts and feedback! Your input is invaluable in making Playvox even better.
Thank you for being a part of our community! 😊
Karina from Product
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Archive/Remove Platforms from Demo Drop Down List
Allow platforms that are sunset to be removed/archived from our drop-down. Currently we have over 65 active platforms but have to skip around the ones that are no longer active.
1 vote🎉 Exciting News! 🚀
We are delighted to announce that this idea has been completed and released, inactive sites are no longer displayed in the drop-down menu. 🌟 Please give the feature a try and let us know how it works for you.
🙌 We are eager to hear your thoughts and feedback! Your input is invaluable in making Playvox even better.
Thank you for being a part of our community! 😊
Karina from Product
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To stop new users being automatically added to the All Users 'team'
Its very time consuming and frustrating to have to remove everyone from 'All Users' everytime we create new accounts, along with manually sending invites, its another step to the process.
We don't want the All Users team, but have been told we have to have it, yet we remove everyone from it, can all users going to this team be an option rather than automatic?
2 votesHello,
We are happy to announce that this feature is now available in Playvox QM. If you want to know more you can check our October release documentation in the Help Center.
Regards,
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Bulk Uploading User Changes
It would be great to be able to upload a CSV file with changes to users in bulk, rather than doing individually, or via teams and doing a team upload.
In previous quality systems we were able to download all the users details (as we can in Playvox) but them edit the file with the required changes and then reload this as an update file to bulk update all the required account, including deactivating accounts in bulk.
At present managing the 1000s of users we have across our various sites is hugely time consuming and often means out user data…
6 votes -
Edit Super Admin Custom Fields
Allow Super Admin to edit other Super Admin user's custom fields. I recently needed to move a Super Admin to a new job code (via custom field) and I was not able to edit anything.
2 votes🎉 Exciting News! 🚀
🌟 This idea has been completed and released. Please give the new feature a try and let us know how it works for you.
🙌 We are eager to hear your thoughts and feedback!
Thank you for being a part of our community! 😊
Karina from Product
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Deactivate Team Leaders Associated with a team Via OKTA
Deactivate Team Leaders via OKTA when they are assigned to a team without going into Playvox to deactivate/remove them from a team.
8 votes -
Automatically send new accounts an invite
At present its a painful process to create accounts and then have to manually go into another screen to send them an invite.
Could there be a field to click to automatically send an invite when the account is created? Or when you bulk create new accounts there would be another column confirming to send an invite automatically?
Or even the ability to sort the 'Pending invitation' list in to 'send invite' and 'resend invite'?
1 vote🎉 Exciting News! 🚀
🌟 This idea has been completed and released. Please give this feature a try and let us know how it works for you.
🙌 We are eager to hear your thoughts and feedback!
Thank you for being a part of our community! 😊
Karina from Product
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Roles Management customization tag
If a default role has been edited, it would be great if there was a tag or note next to the role to 1 )Indicate it was edited, 2) The changed settings to be highlighted in red or similar to see what is different.
6 votes -
Single Sign on for all PV resources
It would be great if all PV sites (PV, Domo, Idea portal) can be accessed with a single login
3 votes🎉 Exciting News! 🚀
We are delighted to announce that SSO between Playvox QM and the Idea Portal has been completed and released. 🌟 Please give it a try and let us know how it works for you.
🙌 We are eager to hear your thoughts and feedback!
Thank you for being a part of our community! 😊
Karina from Product
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Daylight Savings Time
Include Daylight Savings Time on our Time Zone Options and having the option for the time to change automatically with daylight savings time.
5 votes -
Cloning roles between PlayVox instances
Option to clone roles between PlayVox instances. When a role is created or updated in one instances, there should be an option to clone this into another PlayVox instance. It takes a lot of time to create/update the same role when a company has several PlayVox instances (e.g. we currently have 24 instances and about 30-40 different roles that need to be added/updated in each instance manually).
3 votes
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