2 results found

1. Ability to grant multiple roles to a user

   Sometimes there is a sudden need for a user to perform responsibilities of two roles (ex. Analyst and Arbitrator) temporarily. We have to either create a new role or update the existing role to enable it, with the latter impacting all users. It will be great if we can assign multiple roles to a user, with the higher permission of either role superseding the lower permission. It'll also make role management much simpler.

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   0 comments  ·  Roles Management/Permissions  ·  Delete…  ·  Admin →
   Deferred  ·  AdminKarina Ceron V (Product manager, Playvox) responded

   Hi there!

   Thank you for your suggestion. At the moment, the idea falls outside the scope of our product roadmap. 

   Thank you for being a part of our community! 😊

   Karina from Product

2. Roles

   Team Leaders added to 'All Users' should obtain access to all agent reports. This is specifically useful for QAs who need access to all agent reports.

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   0 comments  ·  Roles Management/Permissions  ·  Delete…  ·  Admin →
   Deferred  ·  AdminKarina Ceron V (Product manager, Playvox) responded

   Hi there!

   Thank you for your suggestion. At the moment, the idea falls outside the scope of our product roadmap. 

   Thank you for being a part of our community! 😊

   Karina from Product