2 results found

1. Five9 Call Link with Metadata & Interaction ID

   We would like a deep link created for Five9 phone calls so that we can bring them in as calls and build a channel specific workload.

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Completed  ·  AdminKarina Ceron V (Product manager, Playvox) responded

   🎉 Exciting News! 🚀

   This idea has been completed and released.

   A deep link for Five9 phone calls is now available in the interaction to redirect the user to the recording in Five9.

   Give it a try and let us know how it works for you.

   Thank you for being a part of our community!

   Karina from Product

2. Show full name / username in Reviews dashboard

   Show both reviewer and analysts full name in the dashboard. We have multiple people with the same name. Add ability to show username when their name is hovered over. We have multiple people with same first name and last name.

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Completed  ·  Adminariel (Admin, Playvox) responded

   Hi! The review list now shows the name and last name of users.

   
   

   Ari from Playvox