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  1. It would be great to have visibility of who adds / updates / deletes adherence exceptions on user shifts, as exceptions contribute to a user's adherence score.

    3 votes

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  2. 2 votes

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  3. The Seniority Scale available in a user's profile settings is attached to the 'Contract' section of the profile.

    We believe it makes more sense for the scale to be available under User Preferences, as it is used by the rostering engine to determine which user is more likely to get their preferences based on seniority.

    1 vote

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  4. It would be great to see how long an agent has been logged into their current task without needing to hover over the timeline on Work Summary.

    It would also be really helpful to see how long an agent has been in available tasks over the course of the shift.

    This is to help gauge how productive an agent has been during their current shift in cases where we are not tracking occupancy for an agent.

    1 vote

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  5. 1 vote

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  6. I want to be able to view the new colour I choose for a task straight away after I changed so that I will make sure the new colour was applied.

    1 vote

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  7. This would apply to;

    Workloads -> Schedule Coverage
    Workstreams -> Volume vs. Forecast
    Daily Performance Metrics

    2 votes

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  8. Ability to pull the graphical information of the forecast into a target circle to display next to the inbound volume by channel for cleaner view to share with execs in the workstream analysis report.

    This would be the same as being able pull the target circles of Inbound volume, abandon, ASA, Service level.

    1 vote

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