367 results found
-
2 votes
-
Move the seniority scale from under Contract to User Preferences on the user profile
The Seniority Scale available in a user's profile settings is attached to the 'Contract' section of the profile.
We believe it makes more sense for the scale to be available under User Preferences, as it is used by the rostering engine to determine which user is more likely to get their preferences based on seniority.
1 vote -
Can we see in Work Summary a running total for hours currently logged in to that task?
It would be great to see how long an agent has been logged into their current task without needing to hover over the timeline on Work Summary.
It would also be really helpful to see how long an agent has been in available tasks over the course of the shift.
This is to help gauge how productive an agent has been during their current shift in cases where we are not tracking occupancy for an agent.
1 vote -
1 vote
-
View the new colour I choose for a task straight away after I changed so that I will make sure the new colour was applied.
I want to be able to view the new colour I choose for a task straight away after I changed so that I will make sure the new colour was applied.
1 vote -
Add ability to switch between 15 minute/30 minute/1 hour intervals on Daily Performanc to standardise with other reporting pages
This would apply to;
Workloads -> Schedule Coverage
Workstreams -> Volume vs. Forecast
Daily Performance Metrics2 votes -
Add Forecast Volume to the workstream analysis report as a metric that can be displayed in the report's summary, like inbound volume
Ability to pull the graphical information of the forecast into a target circle to display next to the inbound volume by channel for cleaner view to share with execs in the workstream analysis report.
This would be the same as being able pull the target circles of Inbound volume, abandon, ASA, Service level.
1 vote
- Don't see your idea?