114 results found
-
1 vote
-
1 vote
-
1 vote
-
1 vote
-
1 vote
-
1 vote
-
1 vote
-
Not needing to save Roster Config to save new template should auto add and save in Roster config.
Either add it, or make me choose the templates.
1 vote -
Workplans: Where two or more workplans combine into one roster
create the ability to have the same shift start time across all workplans for an agent for a roster period
1 vote -
Create a permission that will allow an TL to edit individual tasks
or to add individual tasks on a roster and save but not edit or move shifts (Possibly Work Summary)
1 vote -
Remove option to run roster for more than 4 weeks
We have some existing customer who already run a 4 week roster but with smaller user numbers, running a 4 week roster is not great once you have more than 100 agents involved. We should restrict the current 'Frequency / Duration to generate roster in (Weeks)' drop down (which currently allows up to 8 weeks) to 2 weeks for all new site builds if that is possible.
0 votesThank you for raising this concept to the WFM team.
The Product Owner will review and update accordingly
-
Roster Access Permissions by System Role rather than Business role
Could we consider switching the roster access permission to System role e.g. all admins can see this roster, could it be multi-select?
0 votesThank you for raising this concept to the WFM team.
The Product Owner will review and update accordingly
-
Events: Calendar events must apply to all selected agents
It would be great to allow a calendar event to be rotated through a selected group of agents. At present you can only do an event rotation using the demand based events which can schedule around breaks and shrinkage tasks. Use case is that I need to create a calendar event for just one person per day for 4 hours but this is not possible as a calendar event cannot overwrite breaks and the schedule rules mean that breaks are added before events so the event a) does not work due to the fact that there is always a shrinkage…
0 votesThank you for raising this concept to the WFM team.
The Product Owner will review and update accordingly
-
Fixed rotation - By Workload and Shift template
Example: from Polygroup
Team A
Week 1 Phones/Email M,W,F and Back Office Tu,Th
Week 2 Phones/Email Tu,Th and Back Office M,W,F
Team B
Week 1 Phones/Email Tu,Th and Back Office M,W,F
Week 2 Phones/Email M,W,F and Back Office Tu,Th0 votes
- Don't see your idea?