Events: Calendar events must apply to all selected agents
It would be great to allow a calendar event to be rotated through a selected group of agents. At present you can only do an event rotation using the demand based events which can schedule around breaks and shrinkage tasks. Use case is that I need to create a calendar event for just one person per day for 4 hours but this is not possible as a calendar event cannot overwrite breaks and the schedule rules mean that breaks are added before events so the event a) does not work due to the fact that there is always a shrinkage task in the way and b) I only want one agent per event and the system wants to apply the event to all people in the selected group (we want a random allocation so we cannot select an individual for each day).
Thank you for raising this concept to the WFM team.
The Product Owner will review and update accordingly