6 results found
-
Salesforce Service Cloud Messaging
My organization is moving from Zendesk Chat to Salesforce Service Cloud Messaging. Currently, Playvox WFM does not integrate with Messaging at all and cannot capture agent work activity. I would love to see the same level of integration with Messages that Playvox has with Zendesk Chat or Salesforce Chat (all associated metrics).
2 votes -
Playvox Salesforce connector should be flexible enough to calculate handle time based on the opening of a case and the status change of case
Salesforce connector should be flexible enough to allow for clients who have an agent workflow that takes them to multiple browser tabs to complete work on an incoming case and stop the handle time when the case status is changed. Currently if the agent navigates to another tab for research the handle time stops yet many clients have a workflow that requires research in another browser tab.
1 vote -
2 votes
Users now have the option of setting the integration status of Workday leave requests coming from Playvox to "Pending Approval.
Leave requests will remain as "Pending Approval" when negative balance returns.
-
1 vote
-
1 vote
-
1 vote
This feature has been released as part of the Kewarra Beach Release.
https://support.agyletime.com/hc/en-us/articles/6266735551119
- Don't see your idea?