Settings and activity

24 results found

1. Preview option for coaching

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   Planned  ·  0 comments  ·  Coaching » Coaching Form  ·  Delete…  ·  Admin →
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   Sylvia Mattl shared this idea  ·  Jun 26, 2023

2. Ability to add Rootcauses when doing coaching and extraction of report out of it

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   Acknowleged  ·  0 comments  ·  Coaching » Coaching Recommendation  ·  Delete…  ·  Admin →
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   Sylvia Mattl supported this idea  ·  Jun 26, 2023

3. Link the coaching session to a specific evaluation

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   Sylvia Mattl supported this idea  ·  Jun 26, 2023

4. Hierarchy: Extra levels

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   0 comments  ·  Platform » User Management  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminKarina Ceron V (Product manager, Playvox) responded

   Hi there!

   Thank you for sharing your valuable ideas with us!

   We appreciate your input and believe that every idea contributes to making Playvox even better.

   We at the Product Team regularly assess and prioritize features based on user feedback. Rest assured that your idea will be carefully evaluated alongside others. If it gains traction among our user community through votes, it could significantly influence our development roadmap.

   Thanks for being a valuable part of our community.

   Karina from Product

   Sylvia Mattl shared this idea  ·  Jun 16, 2023

5. Analyst Report: Review report should be added

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   Sylvia Mattl shared this idea  ·  Apr 20, 2023

6. Reporting filters for Review stats

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   Sylvia Mattl supported this idea  ·  Apr 20, 2023

7. New Analyst report: Disputes per Analyst (accepted and not accepted)

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   Sylvia Mattl shared this idea  ·  Apr 20, 2023

8. Add effectiveness rate and sample size metrics to the Agents View in the new Quality Reports

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9. Dashboard with overtall data of agents

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   Sylvia Mattl supported this idea  ·  Feb 15, 2023

10. Tracking when accounts were deactivated

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    Sylvia Mattl supported this idea  ·  Feb 15, 2023

11. Option to show only Effectiveness (pass rate) instead of QA score

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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    Sylvia Mattl shared this idea  ·  Feb 15, 2023

12. Business intelligence section - not visible for agents

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    Acknowleged  ·  0 comments  ·  Quality » Scorecards  ·  Delete…  ·  Admin →
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    Sylvia Mattl shared this idea  ·  Feb 15, 2023

13. Additional Scoring Metrics Within PlayVox

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    Sylvia Mattl supported this idea  ·  Feb 10, 2023

14. Ability to dispute Evaluation Reviews

    11 votes

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    2 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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    Acknowleged  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    Hi there!

    Thank you for sharing your ideas with us! 

    Your idea will be carefully evaluated. If it gains traction, it could significantly influence our development roadmap.

    Thanks for being a valuable part of our community. 

    Karina from Product

15. Ticket date instead of evaluation date for After coaching

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    Sylvia Mattl shared this idea  ·  Jan 18, 2023

16. Option to complete delete users from Playvox

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    Sylvia Mattl shared this idea  ·  May 31, 2022

17. Make end date for coaching session optional for certain coaching types

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    Sylvia Mattl supported this idea  ·  Mar 29, 2022

18. Coaching form evaluations preview

    4 votes

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19. Disputes report

    10 votes

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    Under Review  ·  0 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Sylvia Mattl supported this idea  ·  Dec 14, 2021

20. Quality reports add custom fields as filters

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    Planned  ·  3 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Sylvia Mattl supported this idea  ·  Dec 14, 2021