Settings and activity

58 results found

1. expert in a calibration session

   2 votes

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   Acknowleged  ·  0 comments  ·  Quality » Calibrations  ·  Delete…  ·  Admin →
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   Mercedes Bickerstaff supported this idea  ·  June 02, 2022

2. Improve the sign container of evaluations

   12 votes

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   Acknowleged  ·  6 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Mercedes Bickerstaff commented  ·  June 02, 2022  ·  Edit…  ·  Delete…

   Upvoted! This has been feedback shared across teams within my QA program that continuously talk about how hard it is to identify the sign off button. And have shared feedback that the language next to the check box doesn't relate to the action that is needed.

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   Mercedes Bickerstaff supported this idea  ·  June 02, 2022

3. Export evaluation logs (views, edits, etc) instead of having to access it one by one

   4 votes

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   Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Mercedes Bickerstaff supported this idea  ·  June 02, 2022

4. Question description UI is difficult

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   3 votes

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   Mercedes Bickerstaff supported this idea  ·  June 02, 2022

5. Connect Coaching to Disputes

   8 votes

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   Mercedes Bickerstaff supported this idea  ·  June 02, 2022

6. Manual agent assignment in workloads

   10 votes

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   Acknowleged  ·  3 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Mercedes Bickerstaff supported this idea  ·  June 02, 2022

7. Scorecard dynamic questions

   13 votes

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   Mercedes Bickerstaff supported this idea  ·  June 02, 2022

8. Workload Open Queue

   14 votes

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   Under Review  ·  5 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Mercedes Bickerstaff supported this idea  ·  June 02, 2022

9. Add the ability to approve or remove the ability to skip interactions in WL

   5 votes

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   Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Mercedes Bickerstaff supported this idea  ·  June 02, 2022

10. Pull reports on evaluation time, average time, time per analyst.

    10 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Mercedes Bickerstaff supported this idea  ·  June 02, 2022

11. Show Evaluation info inside Dispute

    11 votes

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    Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Mercedes Bickerstaff supported this idea  ·  June 02, 2022

12. Mandatory Dispute Categories

    3 votes

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    Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Mercedes Bickerstaff supported this idea  ·  June 02, 2022

13. Workload connected to multiple filters

    23 votes

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    Under Review  ·  2 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Mercedes Bickerstaff supported this idea  ·  June 02, 2022

14. New type of sampling -> Percentage or exact number of evaluation by team

    6 votes

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Mercedes Bickerstaff supported this idea  ·  June 02, 2022

15. Track evaluated and skipped agents

    13 votes

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    Mercedes Bickerstaff supported this idea  ·  June 02, 2022

16. Substitutions for Multiple Analysts

    19 votes

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    Under Review  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Mercedes Bickerstaff supported this idea  ·  June 02, 2022

17. Reporting trends

    17 votes

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    Mercedes Bickerstaff supported this idea  ·  June 02, 2022

18. Improve notifications

    6 votes

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    3 comments  ·  Platform » Notifications  ·  Delete…  ·  Admin →
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    Started  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    Exciting News: Your Idea in Action!

    Your fantastic idea to enhance our notification center is now being put into action. Your input is shaping our product, and we can't wait for you to experience the enhancements firsthand! 🚀

    Karina from Product

    Mercedes Bickerstaff supported this idea  ·  June 02, 2022