Settings and activity

12 results found

1. holiday calendar - annual updates

   6 votes

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   1 comment  ·  Workforce Management » System Configuration  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

   Hi Heather,

   
   

   Thank you for submitting this request! We appreciate your feedback and will carefully review it as we plan future updates. Your input helps us improve and shape the product to better meet your needs. Keep the great suggestions coming!

   
   

   Kind regards,

   Fab

   April Whiting supported this idea  ·  May 30, 2025

2. Edit leave request already approved

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   15 votes

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   0 comments  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

   Hello,

   Thank you for sharing your idea to Edit approved leave requests on UserVoice! We truly value your input, and our team will review it as we plan future updates. While we can’t immediately implement every suggestion, your feedback helps us shape the product.

   In the meantime, feel free to keep voting on other ideas you’d like to see implemented. Your voice matters!

   Thanks for being part of our community!

   
   

   Kind regards,

   Fab Eisenmann

   April Whiting supported this idea  ·  May 30, 2025

3. Comments on tasks from Manage roster to show in the task on the work summary view

   2 votes

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   1 comment  ·  Workforce Management » Real Time  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

   
   

   April Whiting supported this idea  ·  May 30, 2025

4. Manager Roster | Hold Meeting Times When Adjusting the Agent Shift

   9 votes

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   Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   April Whiting supported this idea  ·  Dec 6, 2023

5. Custom DST (Daylight Saving Time)

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   1 comment  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

   Hello

   Thank you for sharing this insight! We appreciate you taking the time to share your idea with us.

   
   

   While we are not working on this feature yet, rest assured that we are actively considering it for future development. Your input is crucial to our planning process, and we will keep you informed of any updates

   
   

   Your feedback is invaluable and helps us make our product even better.

   
   

   Kind regards,

   Fab

   April Whiting supported this idea  ·  Dec 6, 2023

6. Move the special days library to Forecasting Configuration

   4 votes

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   0 comments  ·  Workforce Management » Forecasting  ·  Delete…  ·  Admin →
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   Prioritized  ·  Madelyn Gengelbach responded

   
   

   April Whiting supported this idea  ·  Dec 6, 2023

7. Manage Forecast - Scenarios Override Can Only Choose Percent for Volume

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   Acknowleged  ·  0 comments  ·  Workforce Management » Forecasting  ·  Delete…  ·  Admin →
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   April Whiting supported this idea  ·  Dec 6, 2023

8. Normalize AHT by Interval

   3 votes

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   Planned  ·  1 comment  ·  Workforce Management » Forecasting  ·  Delete…  ·  Admin →
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   April Whiting supported this idea  ·  Dec 6, 2023

9. Make it easier to re-run the forecast

   4 votes

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   Acknowleged  ·  0 comments  ·  Workforce Management » Forecasting  ·  Delete…  ·  Admin →
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   April Whiting supported this idea  ·  Dec 6, 2023

10. Historical Patterns Summary | Ability to Export Intraday AFAHT Data

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    3 votes

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    0 comments  ·  Workforce Management » Forecasting  ·  Delete…  ·  Admin →
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    Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

    
    

    April Whiting supported this idea  ·  Dec 6, 2023

11. Add Email Avg. Touch Time to the Group Metric Config.

    2 votes

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    0 comments  ·  Workforce Management » System Configuration  ·  Delete…  ·  Admin →
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    Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

    
    

    April Whiting shared this idea  ·  Jul 21, 2023

12. Historical Pattern Summary - Ability to select day of week when looking at multiple weeks

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    0 comments  ·  Workforce Management » Forecasting  ·  Delete…  ·  Admin →
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    Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

    
    

    April Whiting shared this idea  ·  May 12, 2023