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Settings and activity

9 results found

  1. Manager Roster | Hold Meeting Times When Adjusting the Agent Shift

    8 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    April Whiting supported this idea  · 

  2. Custom DST (Daylight Saving Time)

    5 votes

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    1 comment  ·  Workforce Management » Scheduling  ·  Admin →
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    Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

    Hello

    Thank you for sharing this insight! We appreciate you taking the time to share your idea with us.


    While we are not working on this feature yet, rest assured that we are actively considering it for future development. Your input is crucial to our planning process, and we will keep you informed of any updates


    Your feedback is invaluable and helps us make our product even better.


    Kind regards,

    Fab

    April Whiting supported this idea  · 

  3. Move the special days library to Forecasting Configuration

    3 votes

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    0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    April Whiting supported this idea  · 

  4. Manage Forecast - Scenarios Override Can Only Choose Percent for Volume

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    April Whiting supported this idea  · 

  5. Normalize AHT by Interval

    3 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    April Whiting supported this idea  · 

  6. Make it easier to re-run the forecast

    4 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    April Whiting supported this idea  · 

  7. Historical Patterns Summary | Ability to Export Intraday AFAHT Data

    3 votes

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    0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    April Whiting supported this idea  · 

  8. Add Email Avg. Touch Time to the Group Metric Config.

    1 vote

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    0 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    April Whiting shared this idea  · 

  9. Historical Pattern Summary - Ability to select day of week when looking at multiple weeks

    3 votes

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    0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    April Whiting shared this idea  ·