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22 results found

  1. Display interaction name and date in the evaluation list

    1 vote

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    0 comments  ·  Quality » Evaluations  ·  Admin →
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    Acknowleged  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    Hi!

    Thank you for sharing your ideas with us! 

    Your idea will be carefully evaluated. If it gains traction, it could significantly influence our development roadmap.

    Thanks for being a valuable part of our community. 

    Karina from Product

    Yiling Liu shared this idea  · 

  2. Flexible scoring mechanism

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Scorecards  ·  Admin →
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    Yiling Liu shared this idea  · 

  3. Unlock the permission for the custom fields to be available for other roles and all reports

    1 vote

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    0 comments  ·  Quality » Reports  ·  Admin →
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    Yiling Liu shared this idea  · 

  4. Auto-capture metadata for interactions in the evaluation stage

    1 vote

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    0 comments  ·  Quality » Evaluations  ·  Admin →
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    Yiling Liu shared this idea  · 

  5. edit notifications

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Automations  ·  Admin →
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    Yiling Liu supported this idea  · 

  6. Create Custom Filters

    5 votes

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    Acknowleged  ·  0 comments  ·  Quality » Filters  ·  Admin →
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    Yiling Liu supported this idea  · 

  7. Add indicator how many interactions there are when apply a filter (or without filter)

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Interactions  ·  Admin →
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    Yiling Liu shared this idea  · 

  8. Saving an evaluation as draft stops time counter

    1 vote

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    Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Admin →
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    Yiling Liu commented  · 

    Strongly agree, team. I hope this one is done?

  9. Add display of agents who are expected to have interactions assigned, but no available interactions were found

    2 votes

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Admin →
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    Yiling Liu commented  · 

    Agree with this feature, team.

  10. Filter by interaction/call date

    3 votes

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    Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Admin →
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    Yiling Liu commented  · 

    Strongly agree.
    We'd like to have the date of the interaction in the report, or the filter too, just like the 'date created' as they are often two different dates; If we want to check interactions from certain period that we evaluated, we need to use this function. Please consider adding it, thanks!

  11. Set call duration between two times, for example between 30-360 seconds if we want to target shorter calls but weed out voicemail

    6 votes

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    Under Review  ·  6 comments  ·  Quality » Filters  ·  Admin →
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    Yiling Liu supported this idea  · 

  12. Ability to search Filters based on Filter title / description in Quality - Filters

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Filters  ·  Admin →
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    Yiling Liu supported this idea  · 

  13. Filter using Satisfaction Date

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Filters  ·  Admin →
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    Yiling Liu supported this idea  · 

  14. Report and Filter Use Case by Case Reasons

    2 votes

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    Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Admin →
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    Yiling Liu commented  · 

    I strongly agree with adding more filters for the evaluations suggested by the user above.
    Periodically, we tend to check specific type of evaluations we did for our customer support agents, and it's important to maximize the function in Playvox, without the need exporting data and then use traditional excel sheet/google sheet to check them, it will defeat the purpose of using Playvox as our QM solution.
    Please consider prioritizing the development of this feature. Thanks a million!

  15. Include custome fields under DISPLAY FIELDS in Quality filters

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Filters  ·  Admin →
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    Yiling Liu supported this idea  · 

  16. When searching an interaction manually, seeing if it has been skipped in a workload

    4 votes

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    Acknowleged  ·  0 comments  ·  Quality » Filters  ·  Admin →
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    Yiling Liu supported this idea  · 

  17. Target specific conversation types or user queries for QA evaluations

    4 votes

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    Under Review  ·  2 comments  ·  Quality » Filters  ·  Admin →
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    Yiling Liu supported this idea  · 

  18. Filter by Intercom teams / groups

    6 votes

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    Started  ·  1 comment  ·  Quality » Filters  ·  Admin →
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    Yiling Liu supported this idea  · 

  19. Review tab filters (Evaluate the analyst)

    4 votes

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    Acknowleged  ·  2 comments  ·  Quality » Filters  ·  Admin →
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    Yiling Liu supported this idea  · 

  20. Restrict the result view for participants of a calibration to their own result only

    7 votes

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    Acknowleged  ·  1 comment  ·  Quality » Calibrations  ·  Admin →
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    Yiling Liu supported this idea  · 
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