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Settings and activity

58 results found

  1. Leave Management Wait List

    7 votes

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    0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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    Rachel Stetson supported this idea  · 

  2. Add Time Off - outside of 15 minute intervals

    7 votes

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    Under Review  ·  1 comment  ·  Workforce Management » Leave Management  ·  Admin →
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    Rachel Stetson supported this idea  · 

  3. Enter Leave on Real Time screens

    7 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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    Rachel Stetson supported this idea  · 

  4. Manager Roster | Hold Meeting Times When Adjusting the Agent Shift

    9 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Rachel Stetson supported this idea  · 

  5. Manage Leave - Ability to change date on approved leave requests

    10 votes

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    1 comment  ·  Workforce Management » Leave Management  ·  Admin →
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    Rachel Stetson supported this idea  · 

  6. Forecast Phones/Chat Workload Based on Historical w/ Fixed Minimum Requirement

    11 votes

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    Under Review  ·  0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    Rachel Stetson supported this idea  · 

  7. Edit leave request already approved

    14 votes

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    0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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    Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

    Hello,

    Thank you for sharing your idea to Edit approved leave requests on UserVoice! We truly value your input, and our team will review it as we plan future updates. While we can’t immediately implement every suggestion, your feedback helps us shape the product.

    In the meantime, feel free to keep voting on other ideas you’d like to see implemented. Your voice matters!

    Thanks for being part of our community!


    Kind regards,

    Fab Eisenmann

    Rachel Stetson supported this idea  · 

  8. Ability for administrator to log in as / impersonate an agent

    20 votes

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    Prioritized  ·  0 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Rachel Stetson supported this idea  · 

  9. Intercom - Remove the requirement of needing the "Can install, configure, and delete apps" permissions for agents

    5 votes

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    0 comments  ·  Workforce Management » Connectors  ·  Admin →
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    Rachel Stetson supported this idea  · 

  10. Allow agents to select/change their status in Slack

    5 votes

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    Prioritized  ·  0 comments  ·  Workforce Management » Connectors  ·  Admin →
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    Rachel Stetson supported this idea  · 

  11. Change to Schedule Summary Reporting

    2 votes

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    0 comments  ·  Workforce Management » Reporting  ·  Admin →
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    Rachel Stetson supported this idea  · 

  12. save current grid settings schedule task details

    4 votes

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    0 comments  ·  Workforce Management » Reporting  ·  Admin →
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    Rachel Stetson supported this idea  · 

  13. Events: Detailed View/dashboard for all events and ability to export data

    2 votes

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    0 comments  ·  Workforce Management » Reporting  ·  Admin →
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    Acknowleged  ·  Anonymous responded

    Thank you for raising this concept to the WFM team. 

    The Product Owner will review and update accordingly

    Rachel Stetson supported this idea  · 

  14. Comparison window to allow more than two dates/range comparisons

    3 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Reporting  ·  Admin →
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    Rachel Stetson supported this idea  · 

  15. Save Grid Settings to View

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Reporting  ·  Admin →
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    Rachel Stetson supported this idea  · 

  16. Ability to Report Actual Required (in contrast to Forecast Required) FTEs/Hours

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Reporting  ·  Admin →
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    Rachel Stetson supported this idea  · 

  17. Seperate the 'Update Task' option from adding an Adherence Exception on Work Summary

    2 votes

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    Under Review  ·  0 comments  ·  Workforce Management » Real Time  ·  Admin →
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    Rachel Stetson supported this idea  · 

  18. Work Summary - Ability to add/edit rostered tasks from this screen

    16 votes

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    Acknowleged  ·  1 comment  ·  Workforce Management » Real Time  ·  Admin →
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    Rachel Stetson supported this idea  · 

  19. Performance Summary - Ability to See Workstream Level Statistics in Real Time (Like Channel)

    4 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Admin →
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    Rachel Stetson supported this idea  · 

  20. Added roster coverage - actual vs scheduled to realtime performance charts

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Admin →
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    Rachel Stetson supported this idea  · 
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