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Improvements to existing or requests for new integrations with Playvox

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3 results found

  1. Allow Slack notifications to send to agents for new evaluations when "evaluated by" is turned off

    We have Hide "evaluated by" field from evaluations turned on in Quality Settings and would like to keep this on while notifying agents when they have new completed evaluations to view via Slack notification

    3 votes

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    0 comments  ·  Existing  ·  Admin →
    Completed  ·  Paulina Restrepo responded

    Hey!

    I'm excited to announce that this feature has been completed and released!

    If the "hide evaluated by" option is enabled within the Playvox settings, agents will not be able to see the evaluator's name or the name of the user who closed a dispute their dispute.


    Please let me know your thoughts on this new experience and if it aligns with your needs!


    Warm regards,

    Pauli :)

  2. Teams from Intercom

    I want to use my Team hierarchy from Intercom inside Playvox. Right now, we can't use these teams for Quality filters. I would also like those teams to be displayed under the General Info tab.

    1 vote

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    Completed  ·  1 comment  ·  Existing  ·  Admin →

  3. Liveperson integration

    It would be great to have an integration with Liveperson

    1 vote

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    Completed  ·  0 comments  ·  New  ·  Admin →
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