Skip to content
← Welcome to the Playvox Idea Portal

Quality

Quality

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Improvements to our Quality product

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

4 results found

  1. Embedding call recordings in the audit interaction display

    I have a follow-up question regarding the way our phone recordings display within interactions. Is there a way for an analyst to be able to click into the recording within Playvox without having to click on a link to be taken to a different site?

    Our previous tool allowed us to be able to click "play" on a call recording from the QM tool without having to change between tabs. Attached is what the analyst sees when reviewing tickets to audit within a workload assignment.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Evaluations  ·  Admin →
    Deferred  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    Hello everyone!

    As mentioned, Playvox provides a direct link to audio files hosted in your CRM or Voice Platform, allowing easy access while minimizing the steps required. 

    We’ve decided not to move forward with this idea. While it’s not something we plan to implement, we deeply value your input and encourage you to keep sharing your feedback with us.

    Thank you for being an integral part of our community! 😊

    Karina from Product

  2. Playvox QM Chrome Extension for Evaluations

    Chrome extension so that analysts can fill in the scorecard directly within the CRM for CRMs that do not have an out of the box integration.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Evaluations  ·  Admin →

  3. Evaluate the Analyst: Ability to export Review's data using APIs

    We should have the option to export Evaluator review data using APIs. We would need the APIs to allow us to access the data at a question level vs an overview level.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    2 comments  ·  Evaluations  ·  Admin →
    Deferred  ·  Adminariel (Admin, Playvox) responded

    Hello! This is already supported by our API. You can use the get-evaluations end point and add to the url the "type=review" to get those results.


    Regards!

    Ari from Playvox Product Management

  4. Do not show "The export process may take some time..." message everytime

    The "The export process may take some time depending on the number of evaluations filtered. You will receive a notification when it's finished" message blocks the menubar every time a file is exported. Have to wait for it to clear every time.

    The export behavior is also inconsistent on the platform. In some places, the file is directly downloaded whereas others requires us to go through export center.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Evaluations  ·  Admin →
  • Don't see your idea?