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Improvements to our Coaching product

Coaching: Coaching Form

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Coaching form filters addition

We need to include Interaction ID to further elevate if the coaching is performed related to the correct ticket. Reduce the error occurrences and record the details for agent’s acknowledgement and adherence to follow correct protocols.
Option to add a few more types of coaching under coaching type, currently we have only General and Quality.

3 votes

Sunil Kumar shared this idea · Nov 7, 2022 · Report… · Admin →

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Adminariel (Admin, Playvox) responded · May 27, 2023

Hello, discover the new coaching for experience: https://help.playvox.com/hc/en-us/articles/16761598977683-Coaching-Forms

Regards,

Ari from Product Management

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Adminariel (Admin, Playvox) commented · March 24, 2023 5:21 AM · Report

Hello,

As a team we started working in the item related to bullet number 2: Option to add a few more types of coaching under coaching type, currently we have only General and Quality.

regards,
Ari from Product Management

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Adminariel (Admin, Playvox) commented · March 13, 2023 7:16 AM · Report

Hi. We are currently working around bullet "2"

Regards,

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