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Improvements to our WFM product

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167 results found

  1. Manage Roster - Sort Names by Last Name

    1 vote

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  2. Apply shift swap rules from manage roster

    1 vote

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  3. Additional Hours agent communication - slack/email

    1 vote

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  4. Define Shift Templates as part of roster configuration

    1 vote

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  5. Allow Agent Initiated Shift Swaps for extend periods of time.

    1 vote

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  6. Allow User to chat with other users that are viewing the same roster

    1 vote

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  7. Shift Templates: Add groups to the team listing in the shift templates

    1 vote

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  8. Manage Roster - Ability to move tasks from one shift to another (next day)

    1 vote

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  9. Agent Schedule - Email notification a day or time before roster week begins

    1 vote

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  10. Display All users that are also viewing the same roster on manage roster page

    1 vote

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  11. Scheduling - Shift templates to be able to add frequency, not just day of week

    1 vote

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  12. Locations feature needs to filter by the new user location as well as the shift level location

    1 vote

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  13. My Team schedule: Being able to filter down to one person if needed just like the Main Roster page.

    1 vote

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  14. Roster Configuration - Adding to the maximum number of fixed policies in a workplan (Max is 10, increase to 25)

    1 vote

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  15. Lock Feature - Manage Roster. Ability to lock a task against the optimise feature so this task is not moved during optimisation

    1 vote

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  16. As a workforce planner I want to be able to perform a 'Dry Run' on a workplan so that I can test changes to roster configuration

    1 vote

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  17. Ability for agents to submit an overtime request when they have worked extra hours on a given day - for payroll purposes. Must be agent led

    1 vote

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  18. When adding a task that will overwrite a break

    add a flag or pop up to alert the editor to that fact so they know they need to replace the break

    1 vote

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  19. SAV(Single Agent View):

    Want to be able to edit at the task level in this page and update all breaks for each day and Save. Currently no save button on this page

    1 vote

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  20. Add an attribute to the shift to allow the pay period to be displayed,

    must be able to set the pay period based on the roster so some kind of config on the roster page is required too

    1 vote

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